Privacy Policy

How M G R Hotels Limited collects, uses and protects your personal data

Last Updated: 8 April 2026

1. Introduction

M G R Hotels Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (mgrhotels.co.uk), make an enquiry, or stay at our accommodation.

We are registered in England & Wales under company number 05472591. Our registered office is at First Floor, Embsay Mill, Embsay, Skipton, North Yorkshire, BD23 6QR. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, M G R Hotels Limited is the data controller.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: First name, last name, title
  • Contact Data: Email address, telephone number, postal address
  • Booking Data: Dates of stay, number of guests, room preferences, special requirements
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website
  • Usage Data: Information about how you use our website and services
  • Marketing Data: Your preferences in receiving marketing from us

3. How We Collect Your Data

We collect personal data through:

  • Direct Interactions: When you complete our contact form, email us, telephone us, or correspond with us in any other way
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns using cookies and similar technologies

4. Lawful Basis for Processing

We will only process your personal data when the law allows us to. The lawful bases we rely on are:

  • Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., processing your booking)
  • Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to enquiries, improving our services)
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications)

5. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your booking or enquiry
  • To communicate with you regarding your stay or enquiry
  • To provide you with information about our services that you request from us
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy
  • To administer and protect our business and this website
  • To deliver relevant website content and advertisements to you
  • To use data analytics to improve our website, products/services, marketing, and customer relationships
  • To comply with applicable laws and regulations

6. Data Sharing and Recipients

We do not sell your personal data to third parties. We may share your data with:

  • Service Providers: Third parties who provide services on our behalf, such as IT and system administration services, solely for the purpose of providing those services
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
  • HM Revenue & Customs, Regulators, and Other Authorities: Who require reporting of processing activities in certain circumstances

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we retain booking records for seven years to comply with tax and accounting obligations. Marketing data is retained until you withdraw your consent or we determine it is no longer relevant.

9. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data, including:

  • Right to Access: Request access to your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request erasure of your personal data in certain circumstances
  • Right to Restrict Processing: Request restriction of processing of your personal data
  • Right to Data Portability: Request transfer of your personal data to you or a third party
  • Right to Object: Object to processing of your personal data where we are relying on a legitimate interest
  • Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data

If you wish to exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO's contact details are:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

M G R Hotels Limited
First Floor, Embsay Mill
Embsay, Skipton
North Yorkshire
BD23 6QR
Email: info@mgrhotels.co.uk
Company Number: 05472591