Accessibility

Last Updated: 8 April 2026

Our Commitment

M G R Hotels Limited is committed to ensuring that our website and accommodation are accessible to the widest possible audience, regardless of technology or ability. We believe that everyone deserves a comfortable and welcoming experience when staying with us or using our online services.

We are continually working to improve the accessibility of our website and services. If you experience any difficulties or have suggestions for improvement, please contact us.

Website Accessibility

We aim to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities.

Measures We Have Taken

• Semantic HTML: We use proper heading structures, landmarks, and ARIA labels to help screen readers navigate our content
• Keyboard Navigation: Our website can be navigated using a keyboard alone
• Colour Contrast: We maintain sufficient colour contrast ratios for text readability
• Resizable Text: Text can be resized using browser controls without loss of functionality
• Alternative Text: Images include descriptive alt text where appropriate
• Form Labels: All form fields are properly labelled and associated with their controls
• Focus Indicators: Interactive elements have visible focus indicators
• Consistent Navigation: Navigation is consistent across all pages

Physical Accessibility

Our accommodation is situated in Embsay Mill, a historic building that presents certain architectural constraints. We have made adaptations where possible and are happy to discuss individual requirements.

Current Accessibility Features

• Ground floor rooms available on request
• Accessible parking spaces located near the entrance
• Ensuite wet rooms in select rooms
• Level access to main entrance
• Good colour contrast and lighting throughout public areas
• Assistance dogs welcome

Limitations

Due to the historic nature of the building, some limitations exist:

• Not all rooms are accessible by lift
• Door widths may not accommodate all mobility aids
• Bathrooms in some rooms have limited turning space
• Some thresholds between areas are unavoidable

We recommend contacting us before booking to discuss your specific accessibility needs. We will provide honest information about the suitability of our accommodation and do our best to meet your requirements.

Assistance Dogs

Registered assistance dogs are welcome throughout our premises. Please inform us at the time of booking if you will be bringing an assistance dog so that we can ensure suitable arrangements are in place. We do not charge extra for assistance dogs.

Alternative Formats

If you require information from our website in an alternative format (such as large print, easy read, or audio), please contact us and we will do our best to accommodate your request.

Third-Party Content

Our website may contain embedded content from third parties (such as Google Maps). We do not control the accessibility of this content but have endeavoured to ensure it meets acceptable standards where possible.

Feedback and Contact

We welcome your feedback on the accessibility of our website and accommodation. If you encounter any barriers or have suggestions for improvement, please contact us:

M G R Hotels Limited
First Floor, Embsay Mill
Embsay, Skipton
North Yorkshire
BD23 6QR
Email: info@mgrhotels.co.uk
Company Number: 05472591

We aim to respond to accessibility-related enquiries within 48 hours.

Enforcement Procedure

If you are not happy with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) for further assistance:

Equality Advisory and Support Service
Website: equalityadvisoryservice.com
Telephone: 0808 800 0082

Preparation of This Statement

This statement was prepared on 8 April 2026. It was last reviewed on 8 April 2026.

We will review and update this statement regularly as our accessibility provisions change or improve.